Graduates of the Master Program Service Management & Engineering (SME) have the ability to comprehend and evaluate in which way hardware as well as software developments in modern information and communication technologies influence the future service market. They are also in a position to make efficient and effective use of these technologies and to further them. Competitive and innovative service products are developed and optimized, to successfully accompany and direct service-driven changes in companies and corporate networks. Against the background of incomplete information and technical uncertainty graduates encounter problem with and engineering orientation and can solve them with the help of complexity management methods. The program empower for an interdisciplinary approach on problems and trains adequate solution methods for hardware and software applications.
The skills and expertise acquired in the program embody an integrated approach to information and communication technologies. Initially, graduates can understand and analyze information and service markets and administer and optimize the business process connected to these markets, from innovation up to product introduction. They are capable to make use of design and construction principles for current service technologies such as Cloud Computing and to provide a solution-oriented approach to identified problem areas. They can also detect security and reliability issues and master the most important methods to resolve them. Furthermore, graduates are enabled to solve economic problems of service pricing with according interdisciplinary approaches. The analyzing and optimization of life time cycles of business processes are part of the competence profile of the graduates as well as the evaluation and advancement of software architecture options and aspects of quality improvement. Finally they can evaluate regulatory boundaries and legal issues in contract forming and take those into account when making design decisions.
