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Martina Waldner
Martina Waldner
Program Consultant


+49 (0)721 608 48075

Prof. Dr. Andreas Oberweis
Program Director
Prof. Dr. Andreas Oberweis

Head of Institute of Applied Informatics & Formal Description Methods (AIFB), KIT

Master in Service Management & Engineering

Our future world will be a service world. The development of successful strategies, business models and business processes adapted to this service world requires a profound understanding and integration of technological, economical and societal issues. New technologies such as cloud computing, big data, web 3.0 and mobile networking are the basis for engineering and managing innovative smart and secure service systems.

Hot Topics in SME

Hot Topics in Service Management and Engineering

  • Cloud Engineering
  • Industry 4.0
  • Big Data
  • Saftey & Security
  • Service Engineering



Content Summary

Service Management and Engineering

The Master Program in Service Management & Engineering qualifies graduates to comprehend and evaluate how hardware and software developments in modern information and communication technologies influence the future service market. Graduates can encounter problems with an engineering orientation and solve them with the help of complex management methods. 

Download the program brochure



Module Structure HECTOR School

The content of the Master Program is divided into 10 modules:

5 Engineering Modules addressing technological topics, and 5 Management Modules providing general leadership know-how.

Engineering Modules Management Modules
  • Information & Service Management
  • Service Technologies
  • Digital Services
  • Business Processes & Software Engineering
  • Regulations & Economics of Networks     
More information
  • International Project Management
  • Finance for Executives
  • Business Strategy, Marketing & Controlling
  • Stochastic & Games
  • Law & Contracts     
More information

Target Group

Target Group

Future executives and professionals working in the fields of

  • Service Management
  • Information Technologies
  • Software Engineering
  • IT Management

Career Perspectives

In most development countries, about two thirds of the economy already thrive on services. However, the journey into a truly service-led economy is just beginning: With the rapid strides in the development of information and communication technology, plenty of options are unfoldning to co-create value with customers. 

What SME Alumni say about the program

"With the convergence of telecommunications and IP technology and the ever-increasing share of IT in most business activities, co-ordinating and managing the strategic dimension of as well as the operational interface with the technical side proved to be increasingly difficult.The SME program was exactly what I was looking for. I very much valued the Engineering modules, because they catapulted my knowledge to the forefront 'of it all' by covering a variety of relevant ICT/IT topics giving me a comprehensive overview and enough details to understand how everything works and fits together. And I found the management modules most stimulating as they provided me with a much-needed refresher and update on the latest approaches in a field that will continue to be my core strength."

Andrea Löhnert, HECTOR School Graduate SME
Telecom Namibia Ltd.

Admission Requirements

Admission Requirements

  • University degree in a relevant subject
  • Professional experience (at least 1-2 years) & current employment
  • English proficiency

Detailed description of all admission requirements

Program Structure

The Master Program is splitted in 5 Engineering and 5 Management Modules of 2 weeks each over a period of 15 months. The modules are followed by a master thesis written in the company (6-9 months) and often used as a innovation project for the company. The overall duration is approx. 20 months.


Academic Calender Intake 2016

HECTOR School Timetable 2016

>>>Download timetable<<<

HECTOR School Campus

HECTOR School Campus

The HECTOR School modules take place in Karlsruhe on the campus of the International Department. It contains seminar rooms, accommodation facilities and is situated directly next to the KIT campus and in the center of the city.

KIT Campus & Infrastructure

KIT Campus

As the Technology Business School of the KIT, the HECTOR School benefits from the extensive university infrastructure of the worldwide renowned research and educational institution.

KIT Teaching Quality

KIT Campus 2

The HECTOR School offers top-level teaching derived from state-of-the-art research at the Karlsruhe Institute of Technology (KIT). Numerous institutes and departments of the KIT are involved in the HECTOR School Master Programs ESEM: